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What are chatbots for and how do companies use them?

In Start I often Imagine What are chatbots for and how do companies use them? The most curious question was how they replay what the user wants?
Even One time I am chating with a chatbot and I do not grab it earlier that I am chating with an chat bot. These Bots reply what you feed in them not from their intelligence but for a short time you cannot catch them easily. Lets consider kayaking, if you are going to talk with an chat bot it will clear all of your doubts with out keeping any question behind, but mostly these terms are commonly discussed about kayaking. Now Lets tack about chatbots professionally.
A chatbot is an artificial intelligence (AI) program that can simulate a conversation (or a chat) with a user in natural language through messaging applications, websites, mobile applications or by phone.

An example. You want to buy some shoes from your local retail store, you have to access their website, find what you are looking for and buy it. But what if that store had a bot? It would only be necessary to write a message to the brand through Facebook and tell them what we want. And if you had doubts about size measurements you could gt answers to your problem in a moment.

One of the great advantages of chatbots is that, unlike applications, they are not downloaded, it is not necessary to update them and they do not take up space in the phone’s memory. Another one is that we can have several bots integrated in the same chat.